FAQ

What comes with the handbags?

All of our handbags come with a box, shopping bag, dust bag and cards, for a complete, sophisticated experience worthy of the great maisons.

Can I request a style that isn't on the site?

Absolutely. If you saw a specific style at another store or on the brand's website, just send our team the reference or a photo. We check availability and bring it in for you as a Made to Order piece.

Can I cancel my order?

In-stock items can be canceled before they ship. Made to Order purchases can be canceled at no cost before we place the order with our supplier; after that, a 30% fee applies. See our Returns & Exchanges policy for details.

How long do I have to request an exchange or return?

You can request an exchange or return within 30 days of delivery. See our full Returns & Exchanges policy for more details.

Is it safe to shop at Lavix?

Yes. We have been in business for years with an excellent reputation, personalized service and hundreds of satisfied customers, with personalized support throughout the entire process.

Do you have a physical store?

We do not have a store open to the public. Our service is 100% online.

Can I ask questions before buying?

Of course. Our service is 100% personalized. You can reach us through our Contact page or Instagram @lavixboutique to receive videos, photos and guidance before you complete your purchase. We want you to feel confident in every choice.

How do I get in touch with the Lavix team?

Through our Contact page or Instagram @lavixboutique, always with promptness, discretion and attention to detail.